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FAQ

  • What happens if my puppy gets sick after being delivered home?
    If your puppy becomes ill, contact us immediately. We provide free initial consultations for the first month to offer guidance and assistance.
  • Are the puppies vaccinated and microchipped before adoption?
    All puppies are up-to-date on vaccinations, microchipped, and receive a thorough health check
  • What comes with a puppy?
    Every puppy receives initial vaccinations, microchip, KCI registration certificate, and undergoes a thorough health check by a licensed veterinarian before going to their new home.
  • What breeds of puppies do you offer and how old are they?
    We offer a wide variety of breeds. You can view the available breeds on our website. Every puppy is at least 60 days old when separated from the mother, and an additional 5 days are allocated for health check-ups and basic training. Therefore, you will receive a puppy that is more than 65 days old.
  • What kind of support do you offer after the purchase?
    Our relationship with you doesn’t end once we deliver a puppy home. We offer lifelong support, including regular check-ins and access to resources to help you nurture and care for your puppy.
  • Do you offer specialist consultations?
    We can arrange consultations with veterinary specialists such as dermatologists, cardiologists, and behaviorists if your pet requires specialized care.
  • What should I expect during a video consultation?
    During a video consultation, the vet will discuss your pet’s health, address any concerns you have, and provide advice or a treatment plan. You may need to provide photos or videos of your pet for better assessment.
  • Are consultations available for all types of pets?
    We offer consultations only for puppies purchased from ZERO.
  • Are the consultations conducted by licensed veterinarians?
    Yes, all consultations are conducted by licensed and experienced veterinarians.
  • What if my pet is anxious or aggressive during the consultation?
    Our veterinarians are trained to handle anxious or aggressive pets. If your pet is particularly challenging, please inform us in advance so we can take extra precautions.
  • Can I order additional items with my subscription?
    As you can add treats, supplements, and snacks add on to your subscription order.
  • What if my pet doesn’t like the food?
    If your pet doesn’t like the food, we offer a satisfaction guarantee. We can help you find an alternative that better suits your pet’s taste preferences.
  • How often will I receive the food deliveries?
    Our subscription service offers flexible delivery schedules, including weekly, and bi-weekly, options.
  • Do you offer grain-free options?
    We offer grain-free options for pets with specific dietary needs or sensitivities. You can select grain-free food during the customization process
  • What types of pet food do you offer in your subscription service?
    We offer a variety of pet food options, including raw meat, fresh food, and dry kibble, tailored to meet the specific dietary needs of your pet.
  • From Whom is the Food Subscription Applicable?
    The food subscription is available exclusively for puppy purchased from ZERO.
  • How do you determine the portion sizes for my pet?
    Portion sizes are determined based on your pet’s age, weight, breed, and activity level. Our experts use this information to calculate the optimal serving size to ensure your pet receives balanced nutrition.
  • Is the food fresh upon delivery?
    Absolutely. Our food is prepared fresh and delivered in insulated packaging to ensure it remains fresh and nutritious upon arrival.
  • What is the Whelping Process?
    The whelping process refers to the stages of labor and delivery for a pregnant dog, known as a dam. It involves several stages preparation, Labor, Delivery, Post-Birth care, and support
  • What should I do if my dog experiences complications during pregnancy?
    Contact us immediately. We provide emergency support and can guide you through the necessary steps to ensure the health and safety of your dog and her puppies.
  • What is the Cost of Your Breeding Services?
    Our breeding services provide comprehensive support and cover all expenses from initial genetic testing to the care of puppies up to 60 days old, spanning approximately four months. As a service fee, we charge two puppies from the litter.
  • What is genetic testing and why is it important?
    Genetic testing helps identify potential hereditary issues and ensures that breeding pairs are genetically compatible, reducing the risk of passing on genetic disorders.
  • How do you ensure ethical breeding practices?
    We adhere to strict ethical guidelines, including proper health screenings, humane treatment of animals, and responsible breeding practices to ensure the well-being of all dogs involved.
  • Do you offer post-breeding care and support?
    We provide ongoing support after the breeding process, including nutritional advice, health monitoring, and guidance on caring for the puppies.
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